Lost My Phone

Yesterday 19 February 2018 i lost my phone. This morning I called Cell C so that they can block my sim card in order for the other person not to use it as I have bank application.

Vivian said she will ask security questions before she can help me. One of the questions was "when was the last i recharge" How am i supposed to keep record of when did I recharge because I do not write down every time I recharge.

Now she cant block my sim card because of a stupid question and that person has access to banking details.

i regret changing to Cell C because of these stupid security questions. I do not mind if you ask me about my address or ID no that it was Cell C should ask.

If i lose my money because of Cell C refused to help i swear I will take further steps against Cell C

from Sisanda (angry customer)