Worst experience yet!!

I have initiated my first transfer on 6 October 2021. Today is the 15 October and I have spoken to 3 agents of World Remit and I am still unsuccessful in having this transfer resolved. How long does it take for $50to get transferred from a US account to a South African account? Thank goodness I never transferred more!! 2 weeks and still counting? I want my money returned and I am closing this account. This has been the worst experience yet!!! Never again.