Based on recent customer reviews, World Remit is drawing consistently severe criticism from South African senders. Customers describe transfers being cancelled or left pending without clear explanation while funds are already debited, followed by refunds that stretch far beyond the promised 24 to 48 hours. Several report unauthorised card deductions for transactions their logs show as failed. Support is repeatedly called rude or evasive, with chats ended abruptly, unanswered complaint emails, no direct line, and an automated assistant blocking access to a human agent.
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About World Remit
What do customers say about World Remit?
Based on recent customer reviews, World Remit is drawing consistently severe criticism from South African senders. Customers describe transfers being cancelled or left pending without clear explanation while funds are already debited, followed by refunds that stretch far beyond the promised 24 to 48 hours. Several report unauthorised card deductions for transactions their logs show as failed. Support is repeatedly called rude or evasive, with chats ended abruptly, unanswered complaint emails, no direct line, and an automated assistant blocking access to a human agent.
Is World Remit trustworthy?
World Remit has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked World Remit across 167 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2015
Random cancelled transfers by World Remit
World Remit cancels transfers at random without any reason, maybe a strategy to keep money for 7 days and invest in a interest bearing account. WR cancels but the customer must wait 7 days for a refund!!! Pathetic customer services
1 reviews | Active since Feb 2015
Random cancelled transfers by World Remit
World Remit cancels transfers at random without any reason, maybe a strategy to keep money for 7 days and invest in a interest bearing account. WR cancels but the customer must wait 7 days for a refund!!! Pathetic customer services
1 reviews | Active since Jun 2024
Rude support agent. (Daisy)
Support is very rude, mainly if they cant help you, i did sent money and canceled the order cause i wanted the money to be received on phone(ecocash) rather than collect, all i wanted was change payment type. Whixh they said i should cancel and redo, now the money has to take 48hours while this is an emergency, they can't even issue a voucher to redo the transaction. Support agent (Daisy) just dropped me off when i asked regarding vouchers
1 reviews | Active since Jun 2024
Rude support agent. (Daisy)
Support is very rude, mainly if they cant help you, i did sent money and canceled the order cause i wanted the money to be received on phone(ecocash) rather than collect, all i wanted was change payment type. Whixh they said i should cancel and redo, now the money has to take 48hours while this is an emergency, they can't even issue a voucher to redo the transaction. Support agent (Daisy) just dropped me off when i asked regarding vouchers
1 reviews | Active since Jul 2026
World remit ****
I used World remit two months ago to send money to my mother and she received that money and now on the 3rd of July world remit took out the same amount of money out of my account which l had not authorised and when l called to find out why is the money taken out without my consent they said it wasn’t them when l actually got an sms from the bank with the transaction that had their reference
1 reviews | Active since Jul 2026
World remit ****
I used World remit two months ago to send money to my mother and she received that money and now on the 3rd of July world remit took out the same amount of money out of my account which l had not authorised and when l called to find out why is the money taken out without my consent they said it wasn’t them when l actually got an sms from the bank with the transaction that had their reference
1 reviews | Active since Jan 2021
World Remit Money Transfer Customer Service Complaint
I have used World Remit for money transfers for a while now. But recently I have had the most horrible experience which until today I have not resolved. On the 2nd of June I did a transfer and the money went off my account. The transfer was cancelled by World Remit. On the 3rd of June I did two more transfers and again they were cancelled. I did not get full details of the reasons for cancellation but I was advised on all three counts that it may take up to 24 Hours to process my refund. Today is the 2nd of July. No refund! I have tried online chat, calling and everything possible but you will not get past a robot talking to you and no direct phone number and no e-mail address to channel my complaints to. I have restrained from online complaints as I am sensitive to other people, but this World Remit saga has left me truly frustrated. Personally, I may be one in a million to them but I will be that one less in a million as I will NEVER use them again. This is my personal experience.
1 reviews | Active since Jan 2021
World Remit Money Transfer Customer Service Complaint
I have used World Remit for money transfers for a while now. But recently I have had the most horrible experience which until today I have not resolved. On the 2nd of June I did a transfer and the money went off my account. The transfer was cancelled by World Remit. On the 3rd of June I did two more transfers and again they were cancelled. I did not get full details of the reasons for cancellation but I was advised on all three counts that it may take up to 24 Hours to process my refund. Today is the 2nd of July. No refund! I have tried online chat, calling and everything possible but you will not get past a robot talking to you and no direct phone number and no e-mail address to channel my complaints to. I have restrained from online complaints as I am sensitive to other people, but this World Remit saga has left me truly frustrated. Personally, I may be one in a million to them but I will be that one less in a million as I will NEVER use them again. This is my personal experience.
1 reviews | Active since Jan 2014
World Remit - the worst of all! Be warned
World Remit cannot be re**** upon for urgent transactions that require quick processing. I recommend using alternative platforms to ensure your transactions are completed smoothly and without delays. On April 23rd, I made an urgent transaction that initially showed as pending for several hours before being cancelled. I contacted their help desk, and they promised to investigate the issue. However, the waiting time extended from hours to days, and I have yet to see the transaction either processed or reversed. My bank confirmed that the funds were received by the merchant on April 25th, yet today is May 6th and the issue remains unresolved. This is not the first time I have encountered such problems, which is why I feel compelled to raise this concern. Be warned!
1 reviews | Active since Jan 2014
World Remit - the worst of all! Be warned
World Remit cannot be re**** upon for urgent transactions that require quick processing. I recommend using alternative platforms to ensure your transactions are completed smoothly and without delays. On April 23rd, I made an urgent transaction that initially showed as pending for several hours before being cancelled. I contacted their help desk, and they promised to investigate the issue. However, the waiting time extended from hours to days, and I have yet to see the transaction either processed or reversed. My bank confirmed that the funds were received by the merchant on April 25th, yet today is May 6th and the issue remains unresolved. This is not the first time I have encountered such problems, which is why I feel compelled to raise this concern. Be warned!
1 reviews | Active since May 2023
Dont Use - Worst customer service
Worst worst worst customer service. If a transaction fails you are own your own, you have lost your money. Use this service at your own risk. Not worth it at all.
1 reviews | Active since May 2023
Dont Use - Worst customer service
Worst worst worst customer service. If a transaction fails you are own your own, you have lost your money. Use this service at your own risk. Not worth it at all.
1 reviews | Active since Aug 2024
Extremely disappointing and alarming experience.
Extremely disappointing and alarming experience. WorldRemit advertises fast and reliable transfers, but my experience has been the opposite. Transactions are cancelled without clear reason, and even though money is deducted from my bank account, they claim they never received the funds. Customer support is slow and unhelpful, offering no accountability. This kind of behavior feels *****ulent and is honestly no different from theft when money is taken with no service provided. I would strongly warn others to be very careful using WorldRemit.
1 reviews | Active since Aug 2024
Extremely disappointing and alarming experience.
Extremely disappointing and alarming experience. WorldRemit advertises fast and reliable transfers, but my experience has been the opposite. Transactions are cancelled without clear reason, and even though money is deducted from my bank account, they claim they never received the funds. Customer support is slow and unhelpful, offering no accountability. This kind of behavior feels *****ulent and is honestly no different from theft when money is taken with no service provided. I would strongly warn others to be very careful using WorldRemit.
1 reviews | Active since Jan 2019
******* charge on card, bad service
I recently used World Remit to send money to my mother out of the country where I reside and the transaction failed. Had to send a friend to do the transaction for me. To my surprise I was contacted by World Remit a few weeks later telling me that even though the transaction said ‘failed’ money had gone out to my recipient and they will deduct the money from card. This was untrue and there was no record of this transaction on my World Remit transaction log. I tried to call them before they took money but was stuck with a useless robot that does not understand a thing. When they finally deducted money I managed to chat to an agent who just cut me off after pretending I was not responding to the conversation. I requested a chat again and the next agent insisted that money went out but could not provide the reference number for that transaction. I reached out again and the next agent did the same thing, insisted money went out but could not provide the delivery ref number. He then said they would contact me in 48 hours. It’s been 96 hours and no one contacted me. Luckily I got my bank to reverse the transaction. I felt financially abused. Please if anyone is to use World Renit please use virtual cards as they have dynamic CVV numbers. Or rather, use other reliable service providers
1 reviews | Active since Jan 2019
******* charge on card, bad service
I recently used World Remit to send money to my mother out of the country where I reside and the transaction failed. Had to send a friend to do the transaction for me. To my surprise I was contacted by World Remit a few weeks later telling me that even though the transaction said ‘failed’ money had gone out to my recipient and they will deduct the money from card. This was untrue and there was no record of this transaction on my World Remit transaction log. I tried to call them before they took money but was stuck with a useless robot that does not understand a thing. When they finally deducted money I managed to chat to an agent who just cut me off after pretending I was not responding to the conversation. I requested a chat again and the next agent insisted that money went out but could not provide the reference number for that transaction. I reached out again and the next agent did the same thing, insisted money went out but could not provide the delivery ref number. He then said they would contact me in 48 hours. It’s been 96 hours and no one contacted me. Luckily I got my bank to reverse the transaction. I felt financially abused. Please if anyone is to use World Renit please use virtual cards as they have dynamic CVV numbers. Or rather, use other reliable service providers