WORLDREMIT - DOUBLE DEBIT AND THEN TRY AN AVOID DEALING WITH THE ISSUE

Zero Stars - Sent money on the 17/12/2020 to Zimbabwe, the transaction was completed, and then WorldRemit double debited my account for the same amount on the 20/12/2020, I have escalated the matter to them, sent them all the proof they have asked for, and still no refund, or reversal of the funds. All I get told is that there finance team needs to investigate the matter. What is there to investigate, I have supp**** proof that they double debited. Its Christmas and I must sit without my money, because they are at fault!!