World Remit - Customer Service sucks or it's a **** where you lose you money

I made a payment to a supplier on the 25th of March. My first attempt at sending money for goods purchased in Tanzania. It kept stalling the process though the buyer told me it's a quick process. by 01 April 2021, World Remit cancelled by transfer because i had to make alternative selection by saying it's a gift and not purchasing of goods.

The action required email i received stated i had 2 days to effect the changes however the following morning after the email, they cancelled(not two days). the refund status, to date on my profile shows: "Cancelled, Your transfer has been cancelled. Check your email for refund details" - Yet there is no email that they sent. After querying via the chat bot, still no response via email, though the automated response says: "We'll reply within 2 hours".

The refund policy noted within 7 days, its now been 16days later and still no communication from them.

This is disgusting service and i will not encourage anyone to make use of this service.