World Remit

Kindly note that the recipient Robert Bitira claims that he has never been able to get the money released due to the fact that the bank is telling him that the cell phone number on the transaction is different to his cell phone number?

I have been using the App for over a year and I have never changed anything regarding his details. So please can you investigate and advise ?? The App indicates that he received the money on the 12th May?? Strange??

Also, I have been regularly been charged R25 per transaction and suddenly I get quoted R84?? Also strange??

I cancelled a transaction that quoted a fee of R84 and redid the current quote at a fee of R44?? Also strange??

Please can you ascertain why all the issues suddenly appear when it’s been smooth for a fairly long period of time??

Maybe it’s an internal issue??

Kindly advise, *** Dated 12th may 2021