TRANSACTION CANCELLED WITHOUT EXPLANATION

SINCE YOU HAVE CANCELLED MY TRANSACTION WITHOUT A VALID REASON AND EXPLANATION WHY AM I SUPPOSED TO WAIT 7 WORKING DAYS TO GET MY MONEY?

I HAVE CALLED MORE THAN 7 TIMES BUSY ASKING FOR MY TRANSACTION TO BE RELEASED BUSY PLACING ME ON HOLD FOR MORE THAN 15 MIN AND CUT OFF MY CALLS. THE NEXT THING YOUR TELLING ME THAT MY TRANSACTION HAS BEEN CANCELLED WITHOUT INFORMING ME JUST FOUND OUT WHEN I CALL THAT MY TRANSACTION HAS BEEN CANCELLED I HAVE TO WAIT FOR 7 WORKING DAYS TO GET MY MONEY REALLY ? YOUR SERVICE SUCKS. YOU HAVE THE WORSE SERVICE EVER IM NOT HAPPY WITH YOUR SERVICE PLEASE REFUND ME MY MONEY ASAP .I HAVE SEND YOU MY IDENTITY DOCUMENT 7 TIMES BUT YOU JUST DECIDED TO CANCEL MY TRANSACTION PLEASE GIVE MY MONEY BACK NOW .