Shocking Support & General Service from World Remit

Absolutely shocking service!

I created an account and made a global payment.

After a couple days, the status on the website still read "Awaiting Payment".

I emailed their support for feedback- the response was slow but when they responded, I was told my payment had been received by them but was asked to upload my proof of identification on their website (Which I had already done). I proceeded to upload my identification again and waited another 24 hours. I then emailed their support again and sent my proof of ID in the email.

No response form support.

I then emailed again with and included a service email I found. This time I was told to log onto their app and provide a reason for the payment, however the status on their website was and still is "Awaiting Payment" and there is no option to therefore provide any other information. I emailed their support with screenshots as proof of the error on their platforms (Both web and app). Again a delayed response but this time I was told to respond to the email with the reason for the payment, which I obliged.

Every response email from their support is slow, generic (seemingly automated) and unhelpful.

This was 4 days ago. The status of the payment on their platforms still says "awaiting payment" and I have not received any feedback yet again...

We are now 11 days into a "Same day" transaction.