Sending Funds to China

I sent money to China after debiting my account they requested a copy of the recipient ID from me. I told them it is ridiculous they should request the recipient ID directly from the recipient they insist on me giving them the recipients ID. I then asked for cancellation since I cannot provide the recipient ID they said they cannot cancel unless I provide the recipient ID. I finally provided them with the recipient ID still they are saying they still cannot refund me my money. They are not giving me a turn around time I have called them more than 20 times they kept telling me their review team is looking at the matter. This has been going on since the 24th. They don't have offices in South Africa every time you call, your call is routed to countries outside South Africa like the Philippines.