Poor service is an understatement

Your agent Ren advised me to pay into the World Remit ABSA account (screenshots attached), she was not very helpful and left the call after I asked two more questions. She advised that an agent would call me, the agent called and advised to change the phone number to process the reversal. It went through, only to realise the amount had not reached my recipient. The agent then insisted that I pay again from my bank account, they said this is the process and it will be reversed. By the way, this was done on the world remit app. I have now processed two transactions from my account and no answers from world remit. I submitted all the relevant info to email addresses '***'; '***'; '***'

I need to speak a reliable person at World Remit to resolved this issue!