1 reviews | Active since Sept 2021
Worst service ever I received
Hello Peter
I'm Wikus Muller
I've been struggling since the 1ste of April with wootware company. I've paid R20871 for my new computer. On they website its showing they had stock of everything. But after payment they said they waiting for cooler liquid. Ok so I've waited. They told me 1 DDR5 32gig won't let a computer run as it should so they recommended 2x 16gig ram. I then said ok it's fine. But the Thursday I've ask them if they can't keep my first order about 32gig which is 1 ram slot. They said don't have stock but 2x 16gig should they continue by the 2x 16gig? I reply to them early Friday to say yes it's fine. THEY ONLY OPEN THE EMAIL LATE AFTERNOON! And told me sorry they had many orders out but waited for my respond. I said but I've reply to you on your website early the morning it's fine. I also told them that Monday I'll be on goudini so won't be at home after 12pm. They reply to me 12pm oh is there anyone home right now? (Which were 12pm) I were like Uhm.... I said I won't be home! Then Ive phone my sister by asking her if she will be home. Ok so the next day my PC came after waiting for 2week (if not longer) that Tuesday... We came back that Thursday from goudini and puzzle all the parts out and wires. Yes by mistake we damage the motherboard CPU fit... We drove back to wootware unknowing the problem cause computer doesn't want to turn on. As we arrive at wootware the people said we will deliver the computer with your casing for free. After we waited they showed the damage of motherboard and said they will try very hard to work on those pins but they recommended it's going to be 50/50... USB might not work or some other parts or maybe everything will work. But a new motherboard will be recommended... So I've paid R6017 straight payment last Friday by getting computer for that day. Today is Monday 8th of May 2023. Worst case of all they don't even got landline and only email. The person who so suppose to be in charge of email reply only LATE in the afternoon. Do you understand my frustration
Thank you for taking the time to leave us this feedback.
We would like to offer our most sincere apologies for any frustration or miscommunication that may have been caused.
We received your PC back on Monday, 24 April after you reported that it would not boot or turn on. Upon inspection, we noticed that the motherboard had some badly bent pins in the CPU socket, which would not be covered by the warranty. We offered to attempt to fix the motherboard for you, though could make no guarantee that it would be fixable or that it would work correctly if we were able to bend the pins back.
As a direct replacement for the motherboard was not available, we needed to confirm which motherboard you would prefer to order as a replacement. This was confirmed on Thursday, 4 May, with the replacement order being placed on Friday, 5 May.
The replacement motherboard arrived at our offices this afternoon (08 May) and our technicians will begin the assembly of your PC shortly. We are aiming to have it ready to be sent with the courier this afternoon.
Our technical team will be in touch with an update on the progress of the rebuild as soon as it has been completed. We fully understand your frustration at not having a functional PC and will do everything possible from our side to have the working PC delivered to you as soon as possible.
All the best,
Wootware
Thank you for taking the time to leave us this feedback.
We would like to offer our most sincere apologies for any frustration or miscommunication that may have been caused.
We received your PC back on Monday, 24 April after you reported that it would not boot or turn on. Upon inspection, we noticed that the motherboard had some badly bent pins in the CPU socket, which would not be covered by the warranty. We offered to attempt to fix the motherboard for you, though could make no guarantee that it would be fixable or that it would work correctly if we were able to bend the pins back.
As a direct replacement for the motherboard was not available, we needed to confirm which motherboard you would prefer to order as a replacement. This was confirmed on Thursday, 4 May, with the replacement order being placed on Friday, 5 May.
The replacement motherboard arrived at our offices this afternoon (08 May) and our technicians will begin the assembly of your PC shortly. We are aiming to have it ready to be sent with the courier this afternoon.
Our technical team will be in touch with an update on the progress of the rebuild as soon as it has been completed. We fully understand your frustration at not having a functional PC and will do everything possible from our side to have the working PC delivered to you as soon as possible.
All the best,
Wootware