Based on recent customer reviews, Wootware is widely regarded as a trusted South African PC hardware retailer, praised for competitive pricing on GPUs, laptops and full builds, proactive order updates and couriered deliveries that often arrive ahead of the estimated date. Named support staff and honoured warranty replacements earn particular appreciation. Dissatisfied buyers describe lengthy dispatch and delivery waits on in-stock items, stock availability surprises, and frustrating aftersales handling of faulty motherboards, monitors, graphics cards and prebuilt workstations, where email responses and resolutions felt slow and accountability limited.
TrustIndex
4.7
NPS Score
-34
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Wootware
What do customers say about Wootware?
Based on recent customer reviews, Wootware is widely regarded as a trusted South African PC hardware retailer, praised for competitive pricing on GPUs, laptops and full builds, proactive order updates and couriered deliveries that often arrive ahead of the estimated date. Named support staff and honoured warranty replacements earn particular appreciation. Dissatisfied buyers describe lengthy dispatch and delivery waits on in-stock items, stock availability surprises, and frustrating aftersales handling of faulty motherboards, monitors, graphics cards and prebuilt workstations, where email responses and resolutions felt slow and accountability limited.
Is Wootware trustworthy?
Wootware has a TrustIndex of 4.7 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked Wootware across 394 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2015
Wootware - What a woot of a business
I have bought from Wootware a number of times, and not once have I ever had a bad experience. From the moment I have purchased something, to after the product has arrived at my door, the service from them has been impeccable. Unlike so many other businesses today, the after sales service that Wootware provides its customers, goes far beyond expectations. They really do make you feel welcome, helped and even go the extra mile for you. Keep up the great work.
1 reviews | Active since Sept 2015
Wootware - What a woot of a business
I have bought from Wootware a number of times, and not once have I ever had a bad experience. From the moment I have purchased something, to after the product has arrived at my door, the service from them has been impeccable. Unlike so many other businesses today, the after sales service that Wootware provides its customers, goes far beyond expectations. They really do make you feel welcome, helped and even go the extra mile for you. Keep up the great work.
1 reviews | Active since Jul 2018
Asus Tuf Laptop Falling apart
Ever thought maybe wootware is a ****? Well... you'll get the laptop and the extended waranty but that means nothing. We purchased and Asus Tuf gaming laptop with them that started falling apart within the first month we bought it. And the best part is, when you eventually get hold of them they throw their hands up in the air. I for one will never support this company again.
1 reviews | Active since Jul 2018
Asus Tuf Laptop Falling apart
Ever thought maybe wootware is a ****? Well... you'll get the laptop and the extended waranty but that means nothing. We purchased and Asus Tuf gaming laptop with them that started falling apart within the first month we bought it. And the best part is, when you eventually get hold of them they throw their hands up in the air. I for one will never support this company again.
1 reviews | Active since Aug 2012
Exceptional service delivery.
Absolutely outstanding service from these guys. They kept me updated every step of the way from me placing the order right until it was delivered to my door in record time! Thanks Wootware for amazing service, Wootware is my new go-to for PC hardware.
1 reviews | Active since Aug 2012
Exceptional service delivery.
Absolutely outstanding service from these guys. They kept me updated every step of the way from me placing the order right until it was delivered to my door in record time! Thanks Wootware for amazing service, Wootware is my new go-to for PC hardware.
1 reviews | Active since Apr 2026
Delivery is very poor and takes forever
Nice website, great products but they take sooooo long to get products ready for shipping and then I’m sure they use bicycles to deliver taking 10-13 days for local orders is insane and wish I knew that before ordering. I would rather pay more at Takealot and get it next day
1 reviews | Active since Apr 2026
Delivery is very poor and takes forever
Nice website, great products but they take sooooo long to get products ready for shipping and then I’m sure they use bicycles to deliver taking 10-13 days for local orders is insane and wish I knew that before ordering. I would rather pay more at Takealot and get it next day
1 reviews | Active since Dec 2020
Excellent After Sales Service 3 Years Later!
I just want to say thank you for the great service and thanks to JM Le Roux that helped me. I bought a PC from Wootware in 2023. I have been having issues with it the last few months and though it might be RAM related. After contacting Wootware and speaking to JM Le Roux at the support desk, he assisted me in looking into a few things before replacing the RAM. Thanks to his help I saved R15,000, solving the problem with a simple MB FW Upgrade. You guys are the best!
1 reviews | Active since Dec 2020
Excellent After Sales Service 3 Years Later!
I just want to say thank you for the great service and thanks to JM Le Roux that helped me. I bought a PC from Wootware in 2023. I have been having issues with it the last few months and though it might be RAM related. After contacting Wootware and speaking to JM Le Roux at the support desk, he assisted me in looking into a few things before replacing the RAM. Thanks to his help I saved R15,000, solving the problem with a simple MB FW Upgrade. You guys are the best!
1 reviews | Active since Feb 2026
Disappointing quality control and slow resolution
I’ve had a very disappointing experience with Wootware that stretched over almost a month. My first monitor arrived faulty, with a dead pixel line across the screen. While I understand this isn’t necessarily their fault, the resolution process took close to two weeks, which already felt slow for a DOA product. Since they could not replace the same model, I asked whether a discount could be app**** toward a newer model. After some back-and-forth, I was offered a very small discount, which felt underwhelming given the inconvenience. I eventually agreed to take an open-box unit of the newer model at the listed price, after being assured that it was fully tested and had no damage. When the replacement arrived, it was not in acceptable condition. On a glossy QD-OLED screen the scratches are not immediately obvious, but with even slight inspection there were multiple visible scratches, one of which almost looked like a small crack. Given the nature of the display and the assurances provided, this was unacceptable. I didn’t even connect the monitor — I sent it back immediately. After that, it took another week just to get feedback from them. In total, I received two faulty or damaged monitors, slow turnaround times, and what felt like very little accountability or effort to make the situation right. While communication was polite, the overall handling of the issue was poor, especially for a premium product. I expected much better quality control and faster resolution from a company with Wootware’s reputation.
1 reviews | Active since Feb 2026
Disappointing quality control and slow resolution
I’ve had a very disappointing experience with Wootware that stretched over almost a month. My first monitor arrived faulty, with a dead pixel line across the screen. While I understand this isn’t necessarily their fault, the resolution process took close to two weeks, which already felt slow for a DOA product. Since they could not replace the same model, I asked whether a discount could be app**** toward a newer model. After some back-and-forth, I was offered a very small discount, which felt underwhelming given the inconvenience. I eventually agreed to take an open-box unit of the newer model at the listed price, after being assured that it was fully tested and had no damage. When the replacement arrived, it was not in acceptable condition. On a glossy QD-OLED screen the scratches are not immediately obvious, but with even slight inspection there were multiple visible scratches, one of which almost looked like a small crack. Given the nature of the display and the assurances provided, this was unacceptable. I didn’t even connect the monitor — I sent it back immediately. After that, it took another week just to get feedback from them. In total, I received two faulty or damaged monitors, slow turnaround times, and what felt like very little accountability or effort to make the situation right. While communication was polite, the overall handling of the issue was poor, especially for a premium product. I expected much better quality control and faster resolution from a company with Wootware’s reputation.