JJ
Jeanne-Mari Jonker
1 reviews | Active since Aug 2018
23 Jun 2022, 12:32
Unprofessional service
WORST SERVES EVER! Extremely disappointed with their service, We bought a laptop from them, but their card facility didn't work. We were send back home to the payment online and send the proof of payment, when we wanted to collect it they refuse to give the laptop and said the money first have to reflect which can take up to 48 hours. Now we have to wait 2 days, in the meantime we loosing income as we can't do our work, can't send out quotes, etc.
Helpful (0)
Replies (2)0
Replies (2)
Wootware's replyOfficial
23 Jun 2022, 14:29Hi Jeanne-Mari,
Thank you for taking the time to leave us feedback, we would like to offer our sincere apologies for the inconvenience and frustration that may have been caused.
As per our policy, payments need to have cleared into our account before we are able to release any stock.
Inter-bank payments can take up to 48 hours to clear, which is the reason for the lead time here; as the payment was made from a Nedbank account into our FNB account. However, please do note that we have accounts with all the major banks in South Africa to ensure that you are able to process a same-bank transfer for the quickest turnaround time. As discussed, the banks were contacted to expedite this process and we were able to assist with the collection.
We hope that this has left a better impression and that you will continue to shop with us in the future.
All the best and keep well,
Wootware
Thank you for taking the time to leave us feedback, we would like to offer our sincere apologies for the inconvenience and frustration that may have been caused.
As per our policy, payments need to have cleared into our account before we are able to release any stock.
Inter-bank payments can take up to 48 hours to clear, which is the reason for the lead time here; as the payment was made from a Nedbank account into our FNB account. However, please do note that we have accounts with all the major banks in South Africa to ensure that you are able to process a same-bank transfer for the quickest turnaround time. As discussed, the banks were contacted to expedite this process and we were able to assist with the collection.
We hope that this has left a better impression and that you will continue to shop with us in the future.
All the best and keep well,
Wootware
Wootware's reply23 Jun 2022, 14:29
Official
Hi Jeanne-Mari,
Thank you for taking the time to leave us feedback, we would like to offer our sincere apologies for the inconvenience and frustration that may have been caused.
As per our policy, payments need to have cleared into our account before we are able to release any stock.
Inter-bank payments can take up to 48 hours to clear, which is the reason for the lead time here; as the payment was made from a Nedbank account into our FNB account. However, please do note that we have accounts with all the major banks in South Africa to ensure that you are able to process a same-bank transfer for the quickest turnaround time. As discussed, the banks were contacted to expedite this process and we were able to assist with the collection.
We hope that this has left a better impression and that you will continue to shop with us in the future.
All the best and keep well,
Wootware
Thank you for taking the time to leave us feedback, we would like to offer our sincere apologies for the inconvenience and frustration that may have been caused.
As per our policy, payments need to have cleared into our account before we are able to release any stock.
Inter-bank payments can take up to 48 hours to clear, which is the reason for the lead time here; as the payment was made from a Nedbank account into our FNB account. However, please do note that we have accounts with all the major banks in South Africa to ensure that you are able to process a same-bank transfer for the quickest turnaround time. As discussed, the banks were contacted to expedite this process and we were able to assist with the collection.
We hope that this has left a better impression and that you will continue to shop with us in the future.
All the best and keep well,
Wootware
Wootware's replyOfficial
27 Jun 2022, 16:00UPDATE: 2022-06-27
Hi Jeanne-Mari,
We managed to resolve this issue for you on 23-06-2022 by confirming the payment with the banks so that we could release the stock earlier. We're glad that we were able to rectify things and thank you once again for the opportunity to help us improve our service levels.
All the best!
Hi Jeanne-Mari,
We managed to resolve this issue for you on 23-06-2022 by confirming the payment with the banks so that we could release the stock earlier. We're glad that we were able to rectify things and thank you once again for the opportunity to help us improve our service levels.
All the best!
Wootware's reply27 Jun 2022, 16:00
Official
UPDATE: 2022-06-27
Hi Jeanne-Mari,
We managed to resolve this issue for you on 23-06-2022 by confirming the payment with the banks so that we could release the stock earlier. We're glad that we were able to rectify things and thank you once again for the opportunity to help us improve our service levels.
All the best!
Hi Jeanne-Mari,
We managed to resolve this issue for you on 23-06-2022 by confirming the payment with the banks so that we could release the stock earlier. We're glad that we were able to rectify things and thank you once again for the opportunity to help us improve our service levels.
All the best!