FM
Farhaad M
1 reviews | Active since Dec 2017
15 Nov 2021, 14:56
Unprofessional service
Stock was confirmed as in stock after payment was confirmed was told that one item all the suppliers stock was faulty and had to pay in a difference to take the same product in different packaging
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Wootware's replyOfficial
15 Nov 2021, 15:18Hello Farhaad, thanks for taking the time to leave us a review. It does look like we dropped the ball here.
1. You ordered a CPU in OEM packaging
2. Our supplier confirmed stock, only to later reveal that the unit was faulty (this should not have been your problem)
3. We charged you R 109 for the equivalent CPU in retail packaging (we should not have charged you for this).
We've spoken with the sales rep who handled your order to prevent this from happening in future. You should receive a R 200 gift certificate which you can redeem with us on any future purchase.
Sorry for dropping the ball here - though thanks for bringing this interaction to our attention to allow us to improve our service levels in future.
Kind regards,
Wootware
1. You ordered a CPU in OEM packaging
2. Our supplier confirmed stock, only to later reveal that the unit was faulty (this should not have been your problem)
3. We charged you R 109 for the equivalent CPU in retail packaging (we should not have charged you for this).
We've spoken with the sales rep who handled your order to prevent this from happening in future. You should receive a R 200 gift certificate which you can redeem with us on any future purchase.
Sorry for dropping the ball here - though thanks for bringing this interaction to our attention to allow us to improve our service levels in future.
Kind regards,
Wootware
Wootware's reply15 Nov 2021, 15:18
Official
Hello Farhaad, thanks for taking the time to leave us a review. It does look like we dropped the ball here.
1. You ordered a CPU in OEM packaging
2. Our supplier confirmed stock, only to later reveal that the unit was faulty (this should not have been your problem)
3. We charged you R 109 for the equivalent CPU in retail packaging (we should not have charged you for this).
We've spoken with the sales rep who handled your order to prevent this from happening in future. You should receive a R 200 gift certificate which you can redeem with us on any future purchase.
Sorry for dropping the ball here - though thanks for bringing this interaction to our attention to allow us to improve our service levels in future.
Kind regards,
Wootware
1. You ordered a CPU in OEM packaging
2. Our supplier confirmed stock, only to later reveal that the unit was faulty (this should not have been your problem)
3. We charged you R 109 for the equivalent CPU in retail packaging (we should not have charged you for this).
We've spoken with the sales rep who handled your order to prevent this from happening in future. You should receive a R 200 gift certificate which you can redeem with us on any future purchase.
Sorry for dropping the ball here - though thanks for bringing this interaction to our attention to allow us to improve our service levels in future.
Kind regards,
Wootware