RM
Robyn M
1 reviews | Active since Sept 2023
22 Sept 2023, 16:21
STAY AWAY FALSE ADVERTISING
False advertising in terms of delivery time,they advertise maximum 7 day’s delivery yet my delivery is taking 17 days
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Replies (1)
Wootware's replyOfficial
22 Sept 2023, 17:11Hello there Robyn,
Thank you for taking the time to leave us this feedback. We're sorry to hear that you are not happy with the ETA for your order.
Our PC Assembly and Stress testing typically takes up to 7 business days to complete from when stock is available. For your order, the stock of both the GPU and power supply needs to be ordered from our suppliers, with a lead time of 2 - 5 business days to arrive with us. This means that the ETA for the stock to arrive at our offices will be Monday, 2 October at the latest due to the public holiday on Monday, 25 September.
We do indicate lead times for all items on the product page underneath the stock status to avoid any confusion or disappointment.
Once we have received the stock from our suppliers, we will begin the assembly and testing. This typically takes up to 7 business days to complete as indicated on our website. The ETA for your order to be complete is Monday, 9 October. This would be 5 business days from the latest date that we expect the stock to arrive at our offices.
As mentioned in our email communication with you, we would be more than happy to assist with updating the items on your order for components that are currently in stock at our warehouse to reduce the lead time as much as possible. If you would prefer to assemble the PC yourself, then we would also be more than happy to assist with crediting the assembly fee from your order so that it will be ready for you to collect by Monday, 3 October at the latest.
We apologize for any frustration or disappointment that has been caused, we always aim to provide the best possible service and transparent communication to avoid frustration like this. If there are any changes that you would like to make to your order, please don't hesitate to let our team know. We are always happy to assist.
All the best,
Wootware
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Update 28/09/2023
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Hi there,
We're glad to share that we were able to expedite the assembly of your PC. The system was completed and ready for you to collect by Wednesday, 27 September which is within 4 business days of your order being placed originally.
We hope that you enjoy your new PC!
All the best,
Wootware
Thank you for taking the time to leave us this feedback. We're sorry to hear that you are not happy with the ETA for your order.
Our PC Assembly and Stress testing typically takes up to 7 business days to complete from when stock is available. For your order, the stock of both the GPU and power supply needs to be ordered from our suppliers, with a lead time of 2 - 5 business days to arrive with us. This means that the ETA for the stock to arrive at our offices will be Monday, 2 October at the latest due to the public holiday on Monday, 25 September.
We do indicate lead times for all items on the product page underneath the stock status to avoid any confusion or disappointment.
Once we have received the stock from our suppliers, we will begin the assembly and testing. This typically takes up to 7 business days to complete as indicated on our website. The ETA for your order to be complete is Monday, 9 October. This would be 5 business days from the latest date that we expect the stock to arrive at our offices.
As mentioned in our email communication with you, we would be more than happy to assist with updating the items on your order for components that are currently in stock at our warehouse to reduce the lead time as much as possible. If you would prefer to assemble the PC yourself, then we would also be more than happy to assist with crediting the assembly fee from your order so that it will be ready for you to collect by Monday, 3 October at the latest.
We apologize for any frustration or disappointment that has been caused, we always aim to provide the best possible service and transparent communication to avoid frustration like this. If there are any changes that you would like to make to your order, please don't hesitate to let our team know. We are always happy to assist.
All the best,
Wootware
-----------------------
Update 28/09/2023
-----------------------
Hi there,
We're glad to share that we were able to expedite the assembly of your PC. The system was completed and ready for you to collect by Wednesday, 27 September which is within 4 business days of your order being placed originally.
We hope that you enjoy your new PC!
All the best,
Wootware
Wootware's reply22 Sept 2023, 17:11
Official
Hello there Robyn,
Thank you for taking the time to leave us this feedback. We're sorry to hear that you are not happy with the ETA for your order.
Our PC Assembly and Stress testing typically takes up to 7 business days to complete from when stock is available. For your order, the stock of both the GPU and power supply needs to be ordered from our suppliers, with a lead time of 2 - 5 business days to arrive with us. This means that the ETA for the stock to arrive at our offices will be Monday, 2 October at the latest due to the public holiday on Monday, 25 September.
We do indicate lead times for all items on the product page underneath the stock status to avoid any confusion or disappointment.
Once we have received the stock from our suppliers, we will begin the assembly and testing. This typically takes up to 7 business days to complete as indicated on our website. The ETA for your order to be complete is Monday, 9 October. This would be 5 business days from the latest date that we expect the stock to arrive at our offices.
As mentioned in our email communication with you, we would be more than happy to assist with updating the items on your order for components that are currently in stock at our warehouse to reduce the lead time as much as possible. If you would prefer to assemble the PC yourself, then we would also be more than happy to assist with crediting the assembly fee from your order so that it will be ready for you to collect by Monday, 3 October at the latest.
We apologize for any frustration or disappointment that has been caused, we always aim to provide the best possible service and transparent communication to avoid frustration like this. If there are any changes that you would like to make to your order, please don't hesitate to let our team know. We are always happy to assist.
All the best,
Wootware
-----------------------
Update 28/09/2023
-----------------------
Hi there,
We're glad to share that we were able to expedite the assembly of your PC. The system was completed and ready for you to collect by Wednesday, 27 September which is within 4 business days of your order being placed originally.
We hope that you enjoy your new PC!
All the best,
Wootware
Thank you for taking the time to leave us this feedback. We're sorry to hear that you are not happy with the ETA for your order.
Our PC Assembly and Stress testing typically takes up to 7 business days to complete from when stock is available. For your order, the stock of both the GPU and power supply needs to be ordered from our suppliers, with a lead time of 2 - 5 business days to arrive with us. This means that the ETA for the stock to arrive at our offices will be Monday, 2 October at the latest due to the public holiday on Monday, 25 September.
We do indicate lead times for all items on the product page underneath the stock status to avoid any confusion or disappointment.
Once we have received the stock from our suppliers, we will begin the assembly and testing. This typically takes up to 7 business days to complete as indicated on our website. The ETA for your order to be complete is Monday, 9 October. This would be 5 business days from the latest date that we expect the stock to arrive at our offices.
As mentioned in our email communication with you, we would be more than happy to assist with updating the items on your order for components that are currently in stock at our warehouse to reduce the lead time as much as possible. If you would prefer to assemble the PC yourself, then we would also be more than happy to assist with crediting the assembly fee from your order so that it will be ready for you to collect by Monday, 3 October at the latest.
We apologize for any frustration or disappointment that has been caused, we always aim to provide the best possible service and transparent communication to avoid frustration like this. If there are any changes that you would like to make to your order, please don't hesitate to let our team know. We are always happy to assist.
All the best,
Wootware
-----------------------
Update 28/09/2023
-----------------------
Hi there,
We're glad to share that we were able to expedite the assembly of your PC. The system was completed and ready for you to collect by Wednesday, 27 September which is within 4 business days of your order being placed originally.
We hope that you enjoy your new PC!
All the best,
Wootware