RMA Process is a shambles

My experience has been terrible. I ordered a 34" Screen from wootware for a birthday gift. The screen arrived about a week later (it had to be ordered from the warehouse), but was DOA (dead on arrival). I contacted support (no number is available, just email) and was told to take picture of the screen to make sure I did not damage it. I took the pictures and sent them back immediately and showed no physical damange, and showed the problem clearly in the photos. They agreed and sent a courier to come fetch the screen for a return. The return was done within the same day (Friday). The screen arrived back with Wootware on Monday. On Tueday I emailed and followed up on the return. I was told that there was a backlog , and that the screen has not been tested. I kept following up for 2 weeks and everytime I was told that they had a backlog and had not tested it yet. After 2 weeks I got a message saying the screen had been tested, and the problem was exactly as described. I was old that the screen now had to be sent to the warranty agent to be tested. It has been another week now, and they still have not sent me a replacement, and are still waiting for the agent to test. Don't support this company, if you have any returns you will struggle.