Not sure what has happened to this place????

I dont know what has happened to this company, the fact that I have almost spent 80K with them over the last few years is beyond me. I ordered some very basic parts. I then paid for the quickest shipping possible which they offered, not realising that it would end up on the cheapest option they offer. They then apologised and tried to refund me the shipping fee... what am I meant to do with that... It was all about time, not cost. They are usually really good, but I see they changed their shipping partner, and guess who they are blaming the shipping partner. The buck lies with them. As far as all of this is concerned, they are charging for express shipping, then initiating the cheaper option to save a buck, thats exactly what it looks like. Or they havent been doing this for very long... But my purchase dates go all the way back I think as far as 2016. It makes no sense how a simple process can go this bad. They had plenty time to sort out their courier partner, but they took their courier partners word on it and promised the items would arrive today BEFORE 10AM. Still nothing. I doubt the courier company even has them. This company used to be on the ball. Now they don't even take phone calls and everything is over email. Its nonsense. Never again, pay the extra get it off takealot as it will actually be delivered. Already messaged my attorney this morning. This is literally the second time in less than 3 months I have had to deal with the online IT stores blaming their delivery partners for mess ups. It seems to be a common occurrence. Don't even bother replying either wootware.