CD
Chahel D
1 reviews | Active since Oct 2023
17 Oct 2023, 11:28
Horrible Service
Horrible service. I constantly had to remind them to give me feedback and I had to wait days for a response. Avoid Wootware where possible.
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Replies (1)
Wootware's replyOfficial
17 Oct 2023, 15:43Hi there Chahel,
Thank you for taking the time to leave us this feedback.
We are very sorry to hear that you are not satisfied with our service.
Our goal is to consistently offer a top-notch experience and maintain transparent, timely communication to ensure our customers are well-informed.
After reviewing our records, we see that there was a gap in our communication during the period when your PSU was in our testing queue. We received a follow-up email from you on the 7th business day after receiving your PSU, which was responded to within 30 minutes, confirming the fault. Subsequently, a full credit for the faulty PSU was processed to your Wootware account due to the replacement that was offered being declined.
While this falls within the expected lead time for testing that we initially indicated, we understand that the gap in communication may have been frustrating.
We would like to offer our apologies that we could not be more proactive in providing you with updates.
Our most recent communication was an attempt to assist you with placing an order for a replacement PSU. Your request regarding this PSU was received on Friday, October 13th at 09:47, and we sent our last email requesting confirmation of details at 10:32 the same day. As we did not receive any response from you, we are not sure if this email was missed or not received.
We completely understand the frustration of having a faulty component, and we are committed to providing clear, prompt, and accurate communication regarding lead times for testing. We acknowledge that we could have been a bit more proactive in updating you on the progress of your PSU testing, and for any frustration this delay may have caused, we sincerely apologize.
All the best,
Wootware
Thank you for taking the time to leave us this feedback.
We are very sorry to hear that you are not satisfied with our service.
Our goal is to consistently offer a top-notch experience and maintain transparent, timely communication to ensure our customers are well-informed.
After reviewing our records, we see that there was a gap in our communication during the period when your PSU was in our testing queue. We received a follow-up email from you on the 7th business day after receiving your PSU, which was responded to within 30 minutes, confirming the fault. Subsequently, a full credit for the faulty PSU was processed to your Wootware account due to the replacement that was offered being declined.
While this falls within the expected lead time for testing that we initially indicated, we understand that the gap in communication may have been frustrating.
We would like to offer our apologies that we could not be more proactive in providing you with updates.
Our most recent communication was an attempt to assist you with placing an order for a replacement PSU. Your request regarding this PSU was received on Friday, October 13th at 09:47, and we sent our last email requesting confirmation of details at 10:32 the same day. As we did not receive any response from you, we are not sure if this email was missed or not received.
We completely understand the frustration of having a faulty component, and we are committed to providing clear, prompt, and accurate communication regarding lead times for testing. We acknowledge that we could have been a bit more proactive in updating you on the progress of your PSU testing, and for any frustration this delay may have caused, we sincerely apologize.
All the best,
Wootware
Wootware's reply17 Oct 2023, 15:43
Official
Hi there Chahel,
Thank you for taking the time to leave us this feedback.
We are very sorry to hear that you are not satisfied with our service.
Our goal is to consistently offer a top-notch experience and maintain transparent, timely communication to ensure our customers are well-informed.
After reviewing our records, we see that there was a gap in our communication during the period when your PSU was in our testing queue. We received a follow-up email from you on the 7th business day after receiving your PSU, which was responded to within 30 minutes, confirming the fault. Subsequently, a full credit for the faulty PSU was processed to your Wootware account due to the replacement that was offered being declined.
While this falls within the expected lead time for testing that we initially indicated, we understand that the gap in communication may have been frustrating.
We would like to offer our apologies that we could not be more proactive in providing you with updates.
Our most recent communication was an attempt to assist you with placing an order for a replacement PSU. Your request regarding this PSU was received on Friday, October 13th at 09:47, and we sent our last email requesting confirmation of details at 10:32 the same day. As we did not receive any response from you, we are not sure if this email was missed or not received.
We completely understand the frustration of having a faulty component, and we are committed to providing clear, prompt, and accurate communication regarding lead times for testing. We acknowledge that we could have been a bit more proactive in updating you on the progress of your PSU testing, and for any frustration this delay may have caused, we sincerely apologize.
All the best,
Wootware
Thank you for taking the time to leave us this feedback.
We are very sorry to hear that you are not satisfied with our service.
Our goal is to consistently offer a top-notch experience and maintain transparent, timely communication to ensure our customers are well-informed.
After reviewing our records, we see that there was a gap in our communication during the period when your PSU was in our testing queue. We received a follow-up email from you on the 7th business day after receiving your PSU, which was responded to within 30 minutes, confirming the fault. Subsequently, a full credit for the faulty PSU was processed to your Wootware account due to the replacement that was offered being declined.
While this falls within the expected lead time for testing that we initially indicated, we understand that the gap in communication may have been frustrating.
We would like to offer our apologies that we could not be more proactive in providing you with updates.
Our most recent communication was an attempt to assist you with placing an order for a replacement PSU. Your request regarding this PSU was received on Friday, October 13th at 09:47, and we sent our last email requesting confirmation of details at 10:32 the same day. As we did not receive any response from you, we are not sure if this email was missed or not received.
We completely understand the frustration of having a faulty component, and we are committed to providing clear, prompt, and accurate communication regarding lead times for testing. We acknowledge that we could have been a bit more proactive in updating you on the progress of your PSU testing, and for any frustration this delay may have caused, we sincerely apologize.
All the best,
Wootware