MB
Martin B
1 reviews | Active since Dec 2011
01 Aug 2023, 08:47
Great service..terrible courier company (Dawn Wing)
I've ordered many PC items from them. They are brilliant. I must caution all who read this...do NOT use Dawn Wing as the preferred courier company. I was expecting a delivery yesterday 31st July 2023..nothing..no delivery and no call to say when they will deliver. I phoned them this morning..the say it says "excessive deliveries" on the note for yesterday but nothing has been scheduled for today (01st Aug 2023). They will investigate. My takeaway from this..when selecting a courier company..don't use Dawn Wing as I did because it was cheaper..rather pay R50 more and select a better and more reliable courier company. Look at all the bad reviews on Hello Peter for Dawn Wing.
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Replies (2)0
Replies (2)
Wootware's replyOfficial
01 Aug 2023, 09:51Hey there Martin!
Thank you for leaving us such positive feedback, despite the issues that you have experienced with your delivery. It does seem that the courier's tracking service indicated that the parcel was out for delivery and that the delivery was not completed yesterday (31 July). Our team has contacted Dawn Wing for an update and to ensure that your order is delivered as soon as possible. We will be in touch directly with an update on your parcel once we have received confirmation from the courier.
Thanks again for the feedback for our team and your continued support. We apologise for any inconvenience caused by the miscommunication from our courier partner. Rest assured we will be working closely with them to ensure that your parcel is delivered as soon as possible.
All the best,
Wootware
Thank you for leaving us such positive feedback, despite the issues that you have experienced with your delivery. It does seem that the courier's tracking service indicated that the parcel was out for delivery and that the delivery was not completed yesterday (31 July). Our team has contacted Dawn Wing for an update and to ensure that your order is delivered as soon as possible. We will be in touch directly with an update on your parcel once we have received confirmation from the courier.
Thanks again for the feedback for our team and your continued support. We apologise for any inconvenience caused by the miscommunication from our courier partner. Rest assured we will be working closely with them to ensure that your parcel is delivered as soon as possible.
All the best,
Wootware
Wootware's reply01 Aug 2023, 09:51
Official
Hey there Martin!
Thank you for leaving us such positive feedback, despite the issues that you have experienced with your delivery. It does seem that the courier's tracking service indicated that the parcel was out for delivery and that the delivery was not completed yesterday (31 July). Our team has contacted Dawn Wing for an update and to ensure that your order is delivered as soon as possible. We will be in touch directly with an update on your parcel once we have received confirmation from the courier.
Thanks again for the feedback for our team and your continued support. We apologise for any inconvenience caused by the miscommunication from our courier partner. Rest assured we will be working closely with them to ensure that your parcel is delivered as soon as possible.
All the best,
Wootware
Thank you for leaving us such positive feedback, despite the issues that you have experienced with your delivery. It does seem that the courier's tracking service indicated that the parcel was out for delivery and that the delivery was not completed yesterday (31 July). Our team has contacted Dawn Wing for an update and to ensure that your order is delivered as soon as possible. We will be in touch directly with an update on your parcel once we have received confirmation from the courier.
Thanks again for the feedback for our team and your continued support. We apologise for any inconvenience caused by the miscommunication from our courier partner. Rest assured we will be working closely with them to ensure that your parcel is delivered as soon as possible.
All the best,
Wootware
MB
Martin B's updateReviewer Update
01 Aug 2023, 11:23Thank you for the feedback. Yesterday they sent a sms advising that the parcel had been received and was on the road and to be expected no later than 18h30. Today it shows they have only received the parcel. I appreciate the assistance.
MB
Martin B's update01 Aug 2023, 11:23
Reviewer Update
Thank you for the feedback. Yesterday they sent a sms advising that the parcel had been received and was on the road and to be expected no later than 18h30. Today it shows they have only received the parcel. I appreciate the assistance.