NJ
Nafees J
1 reviews | Active since Apr 2023
20 Apr 2023, 13:03
Faulty Lenovo Laptop
I ordered a Lenovo Carbon 30th Anniversary edition very expensive, and they sent me a machine that has a faulty backlight, I went back and fourth with Wootware 3 days after purchase I finally got it sent back and asked for a replacement, then inspection too 2 days and then after inspection they could not replace it, like how do you not have stock or procure a replacement, and then i said they need to log it with Lenovo and then they said if they do it, it will take very long I will need todo it. I then proceed with a refund and honestly the main reason I bought it because it was a good deal.
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Wootware's replyOfficial
20 Apr 2023, 16:57Hi there Nafees,
Thank you for taking the time to leave us feedback.
We would like to offer our most sincere apologies for the faulty backlight on your laptop. Unfortunately, hardware faults like this can sometimes occur, and we will always do everything possible from our side to assist.
In this case, our Lenovo suppliers do not have any stock of this unit remaining which means that we are not able to procure a direct replacement for you.
The remaining options available to us were to offer alternatives of a similar spec or a refund in full, which you have requested. We see that we did drop the ball here and failed to offer any specific alternatives for you to consider. We have spoken with the relevant departments about this to ensure that this does not happen again.
We will be processing the full refund for you shortly as requested, and we have also been in touch with an alternative for you to consider with a similar spec.
Once again we would like to apologise for the faulty backlight and for any inconvenience or disappointment that this may have caused. Thank you again for leaving us your feedback and allowing us this opportunity to improve.
All the best and keep well,
Wootware
Thank you for taking the time to leave us feedback.
We would like to offer our most sincere apologies for the faulty backlight on your laptop. Unfortunately, hardware faults like this can sometimes occur, and we will always do everything possible from our side to assist.
In this case, our Lenovo suppliers do not have any stock of this unit remaining which means that we are not able to procure a direct replacement for you.
The remaining options available to us were to offer alternatives of a similar spec or a refund in full, which you have requested. We see that we did drop the ball here and failed to offer any specific alternatives for you to consider. We have spoken with the relevant departments about this to ensure that this does not happen again.
We will be processing the full refund for you shortly as requested, and we have also been in touch with an alternative for you to consider with a similar spec.
Once again we would like to apologise for the faulty backlight and for any inconvenience or disappointment that this may have caused. Thank you again for leaving us your feedback and allowing us this opportunity to improve.
All the best and keep well,
Wootware
Wootware's reply20 Apr 2023, 16:57
Official
Hi there Nafees,
Thank you for taking the time to leave us feedback.
We would like to offer our most sincere apologies for the faulty backlight on your laptop. Unfortunately, hardware faults like this can sometimes occur, and we will always do everything possible from our side to assist.
In this case, our Lenovo suppliers do not have any stock of this unit remaining which means that we are not able to procure a direct replacement for you.
The remaining options available to us were to offer alternatives of a similar spec or a refund in full, which you have requested. We see that we did drop the ball here and failed to offer any specific alternatives for you to consider. We have spoken with the relevant departments about this to ensure that this does not happen again.
We will be processing the full refund for you shortly as requested, and we have also been in touch with an alternative for you to consider with a similar spec.
Once again we would like to apologise for the faulty backlight and for any inconvenience or disappointment that this may have caused. Thank you again for leaving us your feedback and allowing us this opportunity to improve.
All the best and keep well,
Wootware
Thank you for taking the time to leave us feedback.
We would like to offer our most sincere apologies for the faulty backlight on your laptop. Unfortunately, hardware faults like this can sometimes occur, and we will always do everything possible from our side to assist.
In this case, our Lenovo suppliers do not have any stock of this unit remaining which means that we are not able to procure a direct replacement for you.
The remaining options available to us were to offer alternatives of a similar spec or a refund in full, which you have requested. We see that we did drop the ball here and failed to offer any specific alternatives for you to consider. We have spoken with the relevant departments about this to ensure that this does not happen again.
We will be processing the full refund for you shortly as requested, and we have also been in touch with an alternative for you to consider with a similar spec.
Once again we would like to apologise for the faulty backlight and for any inconvenience or disappointment that this may have caused. Thank you again for leaving us your feedback and allowing us this opportunity to improve.
All the best and keep well,
Wootware