Faulty high end Laptop and Poor Customer service

I purchased the Wootbook Core 16 fire AMD Ryzen 9 on 7 June 2025 time 12:21, order number OR399103. I Pre - ordered this laptop.

My experience has been absolutely terrible with Wootware. Seeing that I pre - ordered the Laptop I was very willing to be patient. After my purchase I got my invoice but no time frame on when Laptop will arrive. Towards the middle of June I received a email from Wootware that my order has been delayed by about 2 weeks, the guy informing me was Craig Scholtz.

Once again I was patient and giving Wootware the benefit of a doubt. On Friday the 1st of August my Laptop was delivered to my address and then the 6th of August I got home from work as I work remotely in the Kruger Park and I inspected the Laptop. After using the Laptop for a bit I noticed every time I open my internet browser and watch something online after about 30 minutes the laptop just cuts out on a green screen and restarts.

I have sent Wootware multiple emails since yesterday the response has been very slow with very long waiting periods taking I paid more then 38K for the laptop I expected a swift response or on the least them trying to call me and offer help or advice. No phone call was made just a blah blah blah email.

This was my 1st time buying at Wootware and prior to this I have only bought at Evetech where I have never experienced such bad service or poor quality device. I have received no response on my latest email from Wootware because its weekend, but when I purchased the Laptop on a Saturday, Wootware was working and had no problem taking my money.

After almost 2.5 months and 38K spent I am sitting with a broken laptop of 2 days old and poor after sales service, not only is this affecting my work now and directly impacting it, Wootware has also destroyed my dreams of a super high end laptop.

I expect either a full refund or the same Laptop but one thats note broken. I have pictures and video evidence to support my case.