1 reviews | Active since Sept 2023
Dont buy wootbooks
Don't buy Wootbooks. Buy known brands. I have just received my Wootbook laptop which was already sent back for a faulty battery. I sent multiple emails explaining this was a laptop I bought for a new job and it was preventing me from working ( I only received my new non functional device 3 weeks later). I was told the entire laptop was being exchanged for a new one. Now the new laptop I received does not even turn on. When I plug it in there is a light that flashes and nothing else happens. I don't understand how the testing of equipment is done at Wootware but you guys obviously have done the bare minimum when testing devices on 2 separate occasions. I have no faith I will receive any better service or a device that even works a third time. Please pick up your second non functional Wootbook and I want my money refunded.
Thank you for taking the time to leave us this feedback.
We are very sorry to hear that the replacement unit that you received seems to also be faulty. As discussed in our emails with you, this unit was assembled and thoroughly tested before being handed over to the courier.
We noticed that the testing was completed on our end on Wednesday, 6 September, and the parcel was handed to the courier on Monday, 11 September once the delivery address was confirmed. We can only speculate that the laptop must have developed a fault during this period. While we always aim to provide products of the highest quality, hardware faults are an unfortunate occurrence that can occur with any electronic device.
We truly empathize with the frustration and inconvenience this situation has caused you, and we extend our most sincere apologies. Our team will be in touch as soon as possible to assist with further troubleshooting so that we may be able to identify and resolve the issue, or to arrange the collection of the faulty laptop so that we can process your refund as requested.
In addition to rectifying this issue, we would also like to offer our assistance in identifying an alternative laptop that may better suit your needs. If you would like any guidance or support in this regard, please do not hesitate to let us know. Our team will be readily available to assist you.
Once again, we sincerely apologize for any inconvenience and frustration caused by the faulty unit. We will be in touch to assist with a resolution as soon as possible.
All the best,
Wootware
Thank you for taking the time to leave us this feedback.
We are very sorry to hear that the replacement unit that you received seems to also be faulty. As discussed in our emails with you, this unit was assembled and thoroughly tested before being handed over to the courier.
We noticed that the testing was completed on our end on Wednesday, 6 September, and the parcel was handed to the courier on Monday, 11 September once the delivery address was confirmed. We can only speculate that the laptop must have developed a fault during this period. While we always aim to provide products of the highest quality, hardware faults are an unfortunate occurrence that can occur with any electronic device.
We truly empathize with the frustration and inconvenience this situation has caused you, and we extend our most sincere apologies. Our team will be in touch as soon as possible to assist with further troubleshooting so that we may be able to identify and resolve the issue, or to arrange the collection of the faulty laptop so that we can process your refund as requested.
In addition to rectifying this issue, we would also like to offer our assistance in identifying an alternative laptop that may better suit your needs. If you would like any guidance or support in this regard, please do not hesitate to let us know. Our team will be readily available to assist you.
Once again, we sincerely apologize for any inconvenience and frustration caused by the faulty unit. We will be in touch to assist with a resolution as soon as possible.
All the best,
Wootware