Woolworths credit card settled but not updated as paid up

I was owing Woolies R76515 on my credit card.i went to the store on 06/04/2024 to settle it.paid through point of sale with the card.The payment has not been credited into my credit card.Woolies handed me over to Lawyers on the 8th of April 2024 after i made a payment.I was called by lawyers same day and i told them i settled the account in full but on their side there is nothing. I called Woolies recoveries they gave me an email address to send the receipt i got from the store.I have not received any feedback.The lawyers are still calling me regarding payment and Woolies is not doing anything to allocate funds on my credit card and updating the information to their lawyers.I did not expect this especially from Woolies.my cell ***