NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Woolworths (Au)
How is Woolworths (Au) rated on Hellopeter?
Hellopeter has tracked Woolworths (Au) across 58 reviews. Woolworths (Au) hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Woolworths (Au)? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
I am a staff member at Woolworths Cafe
I am a staff member at Woolworths Cafe. We were consulted about giving 30% of our tips to kitchen staff. We said NO and did not agree. Now we are forced to sign, or we are told "there's the door". Our customers tip US for our service. We have families and school fees to pay. If kitchen needs more pay, the company must pay them, not take from our tips. They already deduct breakages, 4%, uniform (even when we don't get it), UIF, provident fund. Sometimes no staff meals, but deductions still go. We are scared to speak at work. We have payslips as proof. We want our 100% tips back and an investigation. Anonymous Staff
1 reviews | Active since Nov 2026
I am a staff member at Woolworths Cafe
I am a staff member at Woolworths Cafe. We were consulted about giving 30% of our tips to kitchen staff. We said NO and did not agree. Now we are forced to sign, or we are told "there's the door". Our customers tip US for our service. We have families and school fees to pay. If kitchen needs more pay, the company must pay them, not take from our tips. They already deduct breakages, 4%, uniform (even when we don't get it), UIF, provident fund. Sometimes no staff meals, but deductions still go. We are scared to speak at work. We have payslips as proof. We want our 100% tips back and an investigation. Anonymous Staff
1 reviews | Active since Oct 2025
Very bad service from the manager and stuff
Woolworths cannot refund or exchange my shoes that i bought for my son the manager refused to assist too. I ended up leaving the shoes at the counter woth them very bad service
1 reviews | Active since Nov 2017
I am extremely disappointed with the service I received at Woolworths Westgate. I am a regular customer who purchases sparkling
I am disappointed by Woolworths Westgate's poor customer service and lack of assistance
1 reviews | Active since Nov 2017
I am extremely disappointed with the service I received at Woolworths Westgate. I am a regular customer who purchases sparkling
I am disappointed by Woolworths Westgate's poor customer service and lack of assistance
1 reviews | Active since Apr 2021
Woolworths don't want to close my account
I've been trying to close my account since March, they told me to go to store 1st before I pay the remaining balance,. I ended up using the account. Now I payed up my accounts both credit card and store card, went to lenesia Woolworths on the 4th, the lady who help me there was kind no probs, then the lady on the phone told me I have extra payed my store account with R800+ something, the credit card owes hundred and something. I requested that they take the R125 if not mistaken from store account since is extra, she even said to me, I also have an option of buying since am in store then after 24hrs they will close the account, or I must send the bank statement for refund on *** I did that immediately and she said she can't see it, she then said I must call after 24hrs to check, I did and not help. I then resend emails but still my accounts are not closed and no refunded. Instead I received an email that says am owing them R500+ on clothing account, R200+ on credit account. How soo I don't know. Now I called today there call takes me back and forth, when I finally tell the lady I was on call with that I didn't get her name call got cut, is over 7days now but still.
1 reviews | Active since Apr 2021
Woolworths don't want to close my account
I've been trying to close my account since March, they told me to go to store 1st before I pay the remaining balance,. I ended up using the account. Now I payed up my accounts both credit card and store card, went to lenesia Woolworths on the 4th, the lady who help me there was kind no probs, then the lady on the phone told me I have extra payed my store account with R800+ something, the credit card owes hundred and something. I requested that they take the R125 if not mistaken from store account since is extra, she even said to me, I also have an option of buying since am in store then after 24hrs they will close the account, or I must send the bank statement for refund on *** I did that immediately and she said she can't see it, she then said I must call after 24hrs to check, I did and not help. I then resend emails but still my accounts are not closed and no refunded. Instead I received an email that says am owing them R500+ on clothing account, R200+ on credit account. How soo I don't know. Now I called today there call takes me back and forth, when I finally tell the lady I was on call with that I didn't get her name call got cut, is over 7days now but still.
1 reviews | Active since Apr 2026
Missing item in my order
I bought a baby bag online using Woolworth app, babe bag with big bag. And small one and I only got. The big bag and the small one is missing. This is very wrong please give me my small back if not. I will return this. And want my money back I gone give you. Guys one day to solve this I extended better from you. Guys this is very poor service and very. Bad job how can you. Do this to me now have to waste my time and complain
1 reviews | Active since Apr 2026
Missing item in my order
I bought a baby bag online using Woolworth app, babe bag with big bag. And small one and I only got. The big bag and the small one is missing. This is very wrong please give me my small back if not. I will return this. And want my money back I gone give you. Guys one day to solve this I extended better from you. Guys this is very poor service and very. Bad job how can you. Do this to me now have to waste my time and complain
1 reviews | Active since Jun 2026
I would like to thank Sashin Madurai for the excellent service he provided when my geyser burst
I would like to thank Sashin Madurai for the excellent service he provided when my geyser burst. He was friendly, showed concern and patiently answered all my questions. Keep up the good work Sashin.
1 reviews | Active since Jun 2026
I would like to thank Sashin Madurai for the excellent service he provided when my geyser burst
I would like to thank Sashin Madurai for the excellent service he provided when my geyser burst. He was friendly, showed concern and patiently answered all my questions. Keep up the good work Sashin.
1 reviews | Active since Jun 2023
No service by a manager at woolworths
Walked into woolworths cafe greenstone and was complerely ignored as i waited to be served - the manageress looked at me ans chose to ignore me. We eventually walked out and as we were leaving she offered to help - we left.
1 reviews | Active since Jun 2023
No service by a manager at woolworths
Walked into woolworths cafe greenstone and was complerely ignored as i waited to be served - the manageress looked at me ans chose to ignore me. We eventually walked out and as we were leaving she offered to help - we left.