************ Woolworths

I returned a onesy that was a size 5 for a size 8. There was no need to fit the item since was obviously too small. Upon returning the item I noticed that the assistant was scrutinizing the item thoroughly, no problem with that. Surely, the same should apply when an item is sold. He called the Manaver who assured me that since the mask attached to the item was soiled, it would not be exchanged. The manager then stated that they would exchange it if the size 8 mask could be removed and stapled to the returned item and that I accept the soiled mask from the size 5 onesy. I refused. At this time, my granddaughter who was with me was in tears and obviously upset by the incident. She told them that it was not her size and that she had not worn it whilst crying. And, guess what the reaction of the staff at Woolworths was. They laughed. They clearly did not care that the incident was traumatizing my grandchild. When the Senior Manager arrived, I was once again taken through the whole return policy. But. Not once could any of them tell me that they have a purchase policy, which is to scrutinize items purchased to ensure that they are in sellable condition. I am totally disgusted with the treatment I received from Woolworths especially the staff, who in my opinion, were ****** and vindictive. They expressed absolutely no concern for how they were upsetting my granddaughter. And, reacted to her trauma and discomfort with smirks and giggles.