Woolworth for *********** service

Woolworths treats the customer atrocious. I went to Woolworths to pay my account on the 31st July 2023 I went to the cashier swiped my card and proceeded to enter my debit card. I'm not sure what the cashier did but she paid my money into someone else's account a week later when I received an sms to say my card was in arrears I went again to Woolworths Cresta and asked why was I receiving messages when I had paid my account the lady at the financial counter then went and pulled camera footage and accused me of having two cards as I had swiped my card she also told me that 3 of us were at the cashier paying the account and did someone else not swipe their card instead of mine. I was now the guilty party and of course the cashier that made the mistake was innocent. To make a Kong story short they asked for proof that the money had gone out of my account I had to provide them with statements and copy of my ID they thereafter charged me interest on my account which I never pay as I buy monthy and pay the whole account at the end if the month, my account was also flagged as an arrears account to no fault of my own. Today is the 26th August and this is not yet sorted out I was told it could take 24 to 48 hours I have paid just over R2 000.00 I want to know wheres my money 😫. Woolworths for shoddy useless service.