Poor quality

I'm highly dissatisfied and disappointed with the quality Woolworths is selling to customers. 1st I bought talkies in December 2021 they are not genuine leather it's counterfeit leather (animal or snake design) I've only worn it 4 times in a year but that leather peeled off. I'm so disappointed I went to woolies Gateway spoke to a manager by the name of Balungile she told me that if it's a quality issue they will only take back within 6 months and insisted that the policy is written on the slip. I checked the slip the policy was not there and she refused to take back the takkies. I walked out highly angry. 2nd I bought flip flops in December 2022 still quality is poor I returned it but they gladly exchanged it coz it was within the 6 months period which I was told. I could list various issues im.having with quality I bought my son underwear after 2/3 washes the colour faded away. No guys I'm not happy.