LN
Lusanda N
1 reviews | Active since Mar 2020
15 Sept 2025, 09:37
usually buy this yoghurt because it’s convenient for my daughter to take to school
usually buy this yoghurt because it’s convenient for my daughter to take to school. However, I was very disappointed to find that one of the yoghurts in the 24-pack had visible mold. This raises concerns about the overall quality control of the batch. Since my daughter has already been carrying them daily to school, I am now left worried about how many she may have ingested before we noticed the problem. Food safety should be a top priority, especially for products meant for children. I would appreciate stricter quality checks to ensure this doesn’t happen again, as it undermines trust in the brand.
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Woodlands Dairy - Home of First Choice's replyOfficial
15 Sept 2025, 13:13Good Day,
We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand how disappointing it must have been.
Your concerns have been forwarded to our quality assurance team for a thorough investigation. We appreciate your patience and understanding as we work to resolve this issue. Will you please provide us with the BB date, production date, time and the flavour. You can send the information to ***. Thank you for choosing First Choice.
Kind regards,
First Choice Customer Service Team
We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand how disappointing it must have been.
Your concerns have been forwarded to our quality assurance team for a thorough investigation. We appreciate your patience and understanding as we work to resolve this issue. Will you please provide us with the BB date, production date, time and the flavour. You can send the information to ***. Thank you for choosing First Choice.
Kind regards,
First Choice Customer Service Team
Woodlands Dairy - Home of First Choice's reply15 Sept 2025, 13:13
Official
Good Day,
We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand how disappointing it must have been.
Your concerns have been forwarded to our quality assurance team for a thorough investigation. We appreciate your patience and understanding as we work to resolve this issue. Will you please provide us with the BB date, production date, time and the flavour. You can send the information to ***. Thank you for choosing First Choice.
Kind regards,
First Choice Customer Service Team
We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand how disappointing it must have been.
Your concerns have been forwarded to our quality assurance team for a thorough investigation. We appreciate your patience and understanding as we work to resolve this issue. Will you please provide us with the BB date, production date, time and the flavour. You can send the information to ***. Thank you for choosing First Choice.
Kind regards,
First Choice Customer Service Team