NO RESPONSE TO CALLS RE LATE ORDER

I have dealt with Woodlands Dairies many times before with no problems, but somewhere the wheels seem to have come off. I will post the email I sent out today, hopefully my final one. Unfortunately I will also not use them again. The service level is shocking. Norma Africa dont bother with answering emails or returning calls. At least Bridgette Louis tried, but also got nowhere.

I have now emailed their WistleBlower email so just maybe I'll get an answer

******** Good afternoon

MAYBE THIS WILL WORK TO GET A RESPONSE

The service level at Woodlands Dairy is shocking. I have used your company numerous times and with no delay I get my stock which is paid for immediately when I place the order. It has now been 2 weeks since I’ve placed my order, numerous phone calls (with nobody available), numerous emails (which Norma don’t bother answering), a courier company who has not collected my stock for 4 days and endless frustration with this order. I have even requested a refund, I have requested to speak to a manager, I have requested for my stock to be delivered, NOTHING!

I just don't get anywhere, BUT you have my money and I seem to have no recourse. Surely someone on your side can answer me, if not the actual person who must insure me getting what I paid for then this must be escalated to a Manager, who at 3h00 on a Friday afternoon is no longer at the office!

I want an answer or refund me my money. I will go buy the milk & cream somewhere else!!!!!!!

I AM TRULY FED UP!