ZERO SEVICE AND RUDEST TREATMENT OF CLIENTS - DAMAGE ****!

Unfortunately I cant give minus stars - this was the worst experience in my life at O.R. Tambo Branch! After using Woodford many years before Corona and spending over 150k Rand I come for a holiday 2 month booking and after changing the car after 30 days getting treated very rude, blamed that I damaged the windshield (a window that had already minimum 5 chips in it - they charge me now for replacement of the windshield! 5.5k! I argued that this minor chip was already in there but so small, that I didnt even take a picture because there were even more marks, scratches, chips in the windshield that we're also not marked on the hand out sheet - I took pictures as proof as they told me handing out the car - but now they dont want to accept it and charging me in just a few hours on my credit card the replacement cost! On top of that - I forgot a charger in the car and immediately called them on the way with the new car to check it - no reply, no interest, no follow up - had to cll 10 times again despite they told me they will call me back! Now it disappears - obviously it came in handy for someone to get an extra charger! NO RESPONSIBILITY - NO ACCOUNTABILITY - BUT VERY RUDE BEHAVIOUR!

Charles the Team Lead at OR Tambo who handled the Windshield even ******* me into signing the Waver with making a comment that I dont accept the damage - just so that later they dont remember anything and tell me - you singend and accepted the damage! WOW very customer Freindly! They even told me in my face - Yes its difficult times and they have to recover costs from the losses of the last two years! On back of the Customers! Brilliant! Drove all the way back to the Airport stop solve the issue with the extra Charges , wasted another 2 hours discussing with the Front Desk - I asked to talk to the manager and they lie to me that no one is available because of 31.12.! But then I find out that the Supervisor Mapula Orta is hiding in the back office - and secretly chatting and calling the Manager that is "not available" - not giving me the chance to escalate the issue. Result - they banked my second credit card - lying again to me that they always do this - but I overheard with another client just minutes before they dont bank international Credit Cards only block the deposit - now I am getting banked on the deposit - Lies and denials from front to end and a waste of time and money! NEVER AGAIN and BE CAREFUL NOT TO GET **********