You should be ashamed

To say the service i have received from Woodford Car Hire is appalling would be an understatement. I have never engaged with a business how cares less about customer service. After returning a rental vehicle 2 weeks ago i still do not have my deposit returned. I returned a rental vehicle with beach sand on the floor matts, to which i received a vehicle damaged claim form asking for a police case number - how ridiculous. I was then told the vehicle needed a valet as a result of the returned state. Firstly, i am surely all vehicles are washed prior to being rented to a new customer? Secondly, if the vehicle needs a valet, then charge me for the cost and lets move on. In the last 2 weeks i can guarantee that the vehicle i rented has been cleaned and rented to one if not multiple people. I was given a formal process to follow which i did and in 14 days i have had no response to any of my email correspondence. I have subsequently called the customer care line twice and been assured that Woodford would communicate with me and the refund done soonest. Guess what, despite my emails and phone i still have not had a single response, no email confirmation, no reference number for my phone calls nor a follow up. I am resorting to Hellopeter for assistance, it seems this is the only channel that gets taken serious by Woodford to resolve customer queries with a direct review link on their website.