WRITING THIS TO BE HELPFUL TO WOODFORD

I like to start with a positive. Loved my car when I finally got it. The pick-up process at Cape Town Airport was exceptionally slow. When finally getting to the counter it was to at least be met by a pleasant team member. Went downhill from there. I reserved a Merc C200 only to be told that the car hadn’t been returned yet. I was given a HAVAL! (When booking, you are offered OR SIMILAR. This was by no means similar!) I was told that the Merc would be brought to me at 10am the following day. Called up asking where it was. Told I’d be called back within 20 minutes. Nothing ALL DAY. 2 days later now, I called again. My booked car had finally been returned it seems and was then delivered to me. (A hotel wouldn’t turn me away, having booked a room, just because the previous guest decided to extend his stay). On returning the car, I was once again met by an upbeat, friendly team member. Returning to the office to query the adjustment to my account was also handled well.