AP
Adrian P

1 reviews | Active since Dec 2025

23 Dec 2025, 10:24

WORST SERVICE - WOODFORD

Poorest Service Received - This company doesnt take customers and customer service seriously - Ive had damages to a rental when picked up, reported it same day, returned it.. still push bill towards me.. investigated it.. they said they will "absorb" the cost, thinking they doing me a favor.. but agreed to pay back some of my deposit (R4000).. this all happened from the 1st to the 4th of December.. its the 23rd and no refund to my credit card as of yet which is in breach of their contract. PS - dont bother calling their Head Office / landline.. the phone just dies... Wish I could upload all evidence. Made a complaint on HP and their responses are even more useless. Steer clear and rather go with other rental agencies..

0
Replies (2)
AP
Adrian P's update23 Dec 2025, 12:29
Reviewer Update
After numerous emails I finally managed to get my refund.
Woodford Car Hire
Woodford Car Hire's reply05 Jan 2026, 08:07
Official
Dear Adrian 

Thank you for your feedback and for taking the time to post this review. Your feedback and your journey is important to us, your trusted mobility partner. 

We apologize for the challenges you have faced and would like to assure you of our very best attention at all times as we collaborate with you  to resolve this matter in the fastest possible time. 

To process any complaints and offer the best possible resolution, please direct all concerns to the below email address. Our trusted team will review the mail and reach out to you soonest. 

You may email us on *** 

Thank you for your support.

Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2026 Team