Worst Service Provided

Booking reference 745 077 144 - The car was collected on 24.12.2023 and returned on the 26.12.23 at 09:00 but we still have not received our holding deposit. The car (mini category) needed 1 bar to be full but R337.18 was deducted ( I picked this up on the card). I have not received an invoice and receipt, All lines are not going through, you hold on for 10 mins and the line just dies after that or you hold on for 4 mins and the operator then says you requested a call back (which you did not). The is zero line of communication, the first and last mail I received asking for the full card number was on 30.12.2023 reference OR99350, until today I have not received assistance. The reasonable prices are not worth it with the after service as poor as this. If the busy was closed there isn't a message that states the dates and times I'm so disappointed.