SV
Shevaun V

1 reviews | Active since Aug 2016

24 Oct 2020, 00:18

Worst rental! Old cars and no roadside assistance when needed

Absolutely terrible! Not the first time! Hire a car, and car refused to start. Thank goodness i was at my hotel when this happened and in a safe environment. Waited over 1 hour for the person of woodford i called to log the the details. Currently still waiting for a roadside help! Such an aweful experience, hotel staff had to embarrassingly push the car out of the way! Worst worst people to hire from. Person i spoke to was absolutely rude and said “Jesus Christ” when I was explaining. I will never hire from them again. First time this happened I thought it was once off now after 2 years it happens again. Woodford uses old outdated cars with outdated road side help. Be prepared to wait or be ****** or lose your life waiting for help! They do not care and have people employees who do not care to make your rental bother! They are really unreliable and unsafe. Still waiting after 1 hour 45 mins for aid and non in site!

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply24 Oct 2020, 08:15
Official
Dear Shevaun 

Thank you for your feedback. 

We will be using this as a learning tool to improve in every aspect of our business. 

Thank you for your continuous support you have given to us and being apart of our journey. 

Yours Sincerely 
Samantha 
WoodFord Group 
Woodford Car Hire
Woodford Car Hire's reply24 Oct 2020, 08:24
Official
Dear Shevaun 

I am extremely sorry about this experience and I can assure you that I will personally look into this matter as a matter of urgency! 

Please note that this is not the norm at WoodFord, all our vehicles are pre inspected and road worthy. I am extremely disappointed to read this and as customer care, I will investigate this and get to the bottom of the staff who assisted you in this regard. 

While I acknowledge your frustration and dissatisfaction in what you have encountered with the vehicle, this is not the norm at WoodFord and I will not leave this matter unattended, rest assured, I am all over this and feedback will be provided once I have discussed this with management who will advise an outcome on the matter at hand. 

Thank you for your patience while I attentively investigate this for you. 

Yours Sincerely 
Samantha 
WoodFord Group