WORST EXPERIENCE EVER!!!!!

On Tuesday, 16 April 2024 at 07h21 we collected a car at Woodford Car Hire Cape Town International Airport. Upon collection we noticed a dent on the left rear door. We showed the dent to a Woodford employee, where after he said the dents were already marked on paper. He also advised us to take photo's of all the dents the car had - luckily we did take photo's off ALL the dents.

On Sunday, 21 April 2024 at 05h15 we returned the car to Woodford CT International Airport. As Woodford was still closed, we left the car in the parking area at Woodford (and took a video of the car before we returned it) and threw the key in the Woodford box.

At 14h02 Sunday I got an e-mail from Woodford, stating "NEW DAMAGED NOTE - Dent left rare door". This was exactly the same dent the car had when we collected it on Tuesday. I immediately rep**** Woodford and also forwarded the e-mail to *** on Monday, 22 April at 09h56 with screenshots that shows the date and time I took the photo of the dents upon collection. On Monday, 22 April 2024 at 09h59 I got a reply from Rubin, regional claims administrator, that indicated that my e-mail were received.

On Monday, 22 April at 15h08, I got an e-mail back from *** stating that the damages have been noted and that I have 24-48 hours to complete the incident report. I then phoned Woodford and spoke to Tuscany - what a sarcastic lady.

I haven't heard anything from Woodford again and still did not receive my deposit back.

I will NEVER hire a car from Woodford again.