XV
Xolani V
1 reviews | Active since Jan 2016
10 Jun 2024, 11:26
WORST EXPERIENCE
My first experience was superb and totally flawless so I made use of their services again using a different branch and I totally regret that decision. I dropped off the vehicle on the 27th of May 2024 and fast forward to the 10th of June 2024, I still have not been refunded the pre auth deposit amongst other issues related to this booking. I am left with a bitter taste after this experience.
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Replies (2)
Woodford Car Hire's replyOfficial
10 Jun 2024, 11:56Dear Xolani
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply10 Jun 2024, 11:56
Official
Dear Xolani
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Abigail Mentor
The Woodford Group
Vision 2024 Team
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Xolani V's updateReviewer Update
22 Jun 2024, 18:12My issue has still not been resolved nearly 30 days after transacting with this service provider. Last comms were "unfortunately, we are not able to assist you further". Someone between Woodford Car Hire, their merchant services (Standard Bank) and my bank (FNB) did not do their job well and now I am bearing the brunt for whoever's gross negligence. Fact is, Woodford Car Hire was not supposed to debit any amount from the withholding deposit. Even though they have credited me the amount they inconveniently/incorrectly debited, now the remaining balance is missing and I am told "we cannot assist you further". I mean, who got me in this mess in the first place?
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Xolani V's update22 Jun 2024, 18:12
Reviewer Update
My issue has still not been resolved nearly 30 days after transacting with this service provider. Last comms were "unfortunately, we are not able to assist you further". Someone between Woodford Car Hire, their merchant services (Standard Bank) and my bank (FNB) did not do their job well and now I am bearing the brunt for whoever's gross negligence. Fact is, Woodford Car Hire was not supposed to debit any amount from the withholding deposit. Even though they have credited me the amount they inconveniently/incorrectly debited, now the remaining balance is missing and I am told "we cannot assist you further". I mean, who got me in this mess in the first place?