Worst Experience at Woodford

I hired a car with the CPT airport Woodford branch on the 19 September 2024, great experience I received. I returned the car on the 23rd Sept and received confirmation that the funds will be returned to my account. On the 24 Woodford sent a request to debit the R2121 which was for car hire and conveniently forgot to send a request for the funds on hold to be released (I have proof of this). Funds on hold R5000 plus R2121 and they further deducted R2121 on the 26th. I currently have R7121 on hold and R2121 deducted which amounts to R9 242 while the only amount I should have on hold is R5000. I spoke to someone on Friday 27th who promised to call me back to no avail, I made a call on Monday 30th and i was promised a call back nothing. Yesterday 1st October - I made another call and a cancellation was requested however according to Absa and Woodford records it was only yesterday that the request was done!! I have been one making the calls from these banks, I am the one who is following up! no call back nothing from Woodford, until now the payment is still on hold Wednesday the 2nd October. I regret hiring with you guys, I will never look your direction ever again, and I will tell anyone who is willing to listen that you only have cars without admin office.