MO
Michael O

1 reviews | Active since Jun 2023

06 Jun 2023, 20:52

Worst customer experience

This was the worst customer experience I have ever had from the most *********** administrators ever. At first when pick up the vehicle I was charged 3 times the quote and incorrect daily km's; the vehicle licensing was expired; and upon return the charged me for empty tank after I returned it full for R1300 to avoid surcharges!

The communication is non existing when you try to resolve matters and takes days of effort to resolve or correct. The fuel charges are still not corrected after I supp**** fuel receipt as evidence!

I will never use them again and their vision of customer satisfaction is a joke

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Replies (1)
Woodford Car Hire
Woodford Car Hire's reply06 Jun 2023, 22:13
Official
 Dear  Michael 

Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.

We are so sorry you are experiencing this much frustration. 

Kindly allow me to look into this.

We would like to work extremely hard to gain your trust back.

Thank you for your support.

Yours Sincerely.
Smangele Mbhele
The Woodford Group
Vison 2023 Team