DV
David V

1 reviews | Active since Jun 2012

22 Mar 2022, 10:51

?? Wordford Car Hire refuses Capitec Credit Cards ??

Woodford: 1. Suddenly refuses to accept Capitec Credit Card. No pre-communication. No discussion via e-mail or WhatsApp to alert customers. BUT: Previously accepted without issue ... Now not accepted. PATHETIC. 2. All of a sudden e-tag is no longer in the car. Why? Only Woodford would know. Again NOT commumicated to the customer. 3. A huge white sticker stuck on the inside of the windscreen. At eye height!! What?? What brain-dead ***** makes these decisions and put the driver and his family at risk?? 4. I made the booking. I paid the deposit. I paid for the rental. Yet - because the pathetic and useless Woodford refuses to accept my credit card - they refuse to speak to me to have the matter resolved . Needless to say: From great > to good > to gutter in a single day. . Avoid Woodford at all cost. You will be left with pain and dissatisfaction. You will be disgruntled. You will be *****ed over. AVOID. AVOID AVOID

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Replies (3)
Woodford Car Hire
Woodford Car Hire's reply22 Mar 2022, 11:13
Official
 
 
 
Dear David 
 
Thank you for taking the time to review our service, we sincerely appreciate your valued feedback. 
 
I'm sorry to hear you had such a frustrating experience that's not what we like to hear. 
 
As per terms and conditions( company policies ), we do require strictly credit card besides a Capetic credit card. 
 
Kindly note the R250 deposit was taken towards the rental agreement that's currently open under GERDA VILJOEN. 
 
Thank you for your continued support. 
 
Yours Sincerely 
The Woodford Customer Care Team 
Kayla Marriott 
 
DV
David V's update22 Mar 2022, 11:21
Reviewer Update
".......we do require strictly credit card"
What??
What does this mean?
I have a stock standard Capitec Credit Card.
WHICH HAS BEEN USED BY Woodford MULTIPLE TIMES BEFORE.
Why now refused??
.
The ONLY reason my wife's name is used, is because Woodford did not accept my credit card. I was FORCED to use her card.
But paying the rental fee......... Then I'm good enough to again be accepted. Then my money is good enough.
.
What utter, utter, utter bUll****??!!
Woodford Car Hire
Woodford Car Hire's reply22 Mar 2022, 12:16
Official
 

Dear David 
 
Thank you for your valued feedback.

My apologies that we were unable to assist.

We would like to work extremely hard to gain back your trust.

Thank you for your support and patience. 
 
Yours Sincerely 
The Woodford Customer Care Team 
Kayla Marriott