PK
Paseka K

1 reviews | Active since May 2019

22 Nov 2019, 14:33

Woodlford Cape Town sucks

Stay away from Woodford rentals in Capetown international Airport.Came to collect the car which I booked for 3 months ago.Paid for in full.The was a guy Anthony at the counter.I came with a confirmation number on my phone he said to me a picture of a car.His friends laughed.He then checked the car availability only to find it’s not there.He then proceeded to say that travel start didn’t check with them if they have a car.He didn’t want to own the problem and blamed travel start.I then phoned travel start and they said they secured the booking with woodford.When the consultant from travel start spoke to Anthony he says they are aware of the booking but the have given the car away.His friend Ashwin came and said they are checking for another car.As we were arguing with Anthony because of the way he treated us.Ashwin said we are making noise and said I told you guys I’m making a plan for you with attitude.The guys there are full of nonsense and when we tried to tell them how we feel about the whole situation they just argued and didn’t want to take responsibility

0
Replies (2)
Woodford Car Hire
Woodford Car Hire's reply29 Nov 2019, 16:23
Official
Thank you for taking the time to review Woodford Car Hire.
 
We'd like to let you know that we've received your message and are currently looking into the matter. Based on feedback, we will communicate with you accordingly.
 
Thank you again for your support and the invaluable input that will guide us in improving our service to you.
 
Sincerely,
 
The Woodford Customer Service Team
Woodford Car Hire
Woodford Car Hire's reply05 Dec 2019, 08:54
Official
Dear Paseka


Thank you for taking the time  to rate our service through Hello Peter.

In response to your query we do apologize for the manner that you were treated by our staff. Kindly note that the necessary action will be taken against the mentioned employees.


Thank you again for your support and the invaluable input that will guide us in improving our service to you.
 
Sincerely,
 
The Woodford Customer Service Team