WOODFORDS DISAPPOINTS

Unfortunately we did not have good experience. We had booked a Mercedes Veto people carrier for a special birthday occasion to take my family to the Vaal river for the day on Sunday 9th Feb. I had confirmed the booking by telephone the day before. When my husband and I arrived at the Rivonia Road Sandton branch at the designated pick up time of 9am there was no vehicle available . The story we were given was that the vehicle had been returned the previous day in a very poor condition and could not be rented out. They did not have another vehicle available unless we were prepared to wait an hour and half for one that could POSSIBLY have been sourced from the OR Tambo branch. Being a day outing we did not have the luxury of time . It was HIGHLY disappointing as all my children and grandchildren had been very excited about the day and all travelling together. The best they could offer was a 5 seater Volvo, which in hindsight we should have refused, because we then had to take three vehicles in any case instead of the two we had planned and there had to be three designated drivers instead of two. It really put a spanner in the works and a bit of a damper on the excitement of the day. And we had to pay the same rental price for the 5 seater as for the 8 seater !! It does seem though that in the end they waived the fuel. Sadly that did not make up for the disappointment suffered . This was the second time we have use Woodfords but not too sure they will ever be our first choice again .