Woodfords avoids accountability, and wont withdraw your holding credit card authorization even though they promised to and you returned the vehicle without issue.

I rented a vehicle on Friday 31st May 2024, and returning it on Sunday 2nd June 2024 without issue. I was told verbally upon return that the holding authorization for damage protection of R5000.00 would be removed from my credit card. It has now been a month since I hired the vehicle and the holding authorization is still against my credit card, affecting the balance. Woodfords is now attempting to avoid responsibility by requesting me to resolve this between their bank and my bank, even sending me a letter on their letter head stating I should send this to my bank. They are the ones who put the hold on my card, why I am now asked to resolve their internal issues and supp**** with a letter to pass on, on their behalf. This shows no accountability, and I simply cannot understand why, after a month, they cannot do a simple thing and cancel the authorisation??? This is purely pathetic.