ZJ
Zeerena J

1 reviews | Active since Feb 2020

20 May 2024, 15:23

Woodford Wheel Caps on Vehicles

Dissappointed with Woodford Car Rental King Shaka Airport as we rented a Mercedes Vito only to realize that the vehicle had wheel caps and not mag wheels we parked the vehicle for only five minutes and within that time the wheel caps were ******. The wheel caps had no cable tires nothing as security and knowing that these wheel caps are easily removed and can be ****** its like Woodford set us up for failure. Woodford knows car theft etc is rife in the Durban area but yet they send you out in vehicles with wheel caps. On a Mercedes Vito why do you have wheel caps??? Woodford did not even advise regarding the wheel caps and say rather take them off and keep them in the boot for safety as it is easily ****** Woodford wants the wheel caps to be ****** so that they can claim from their renter!!!!!! Very Dissappointed as I have been a very loyal customer of Woodford.

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Replies (2)
Woodford Car Hire
Woodford Car Hire's reply20 May 2024, 15:41
Official
Dear Zeerena
 
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
 
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
 
You may email us on *** 
 
Thank you for your support.
 
Yours Sincerely.

Abigail Mentor
The Woodford Group
Vision 2024 Team
ZJ
Zeerena J's update21 May 2024, 19:29
Reviewer Update
It seems that Woodford Car Rental would like customers to experience this with wheel caps so that they can claim from us, the wheel caps cost R750.00 but we have been charged R2500.00. When we take out insurance does this not cover all of this, we pay the fee per day which at the end of the rental period is useless as we still get charged and the insurance waste of time, when the insurance is taken out the person behind the counter needs to take the time to explain what is covered and how much etc so that we understand the charges. This being charged is unwarranted.