Woodford very poor service

I have been absolutely disappointed in Woodford's service!! We booked the car one month before the required date. A week before the required date my husband checked to make sure. Less than 24 hours before we were to pick up the car, we received a call from Woodford to say that it is not available. My big disappoints were. 1) After receiving the call, I phoned back and asked to speak to the manager. I was told that he is in a meeting and that he would phone me back. After 2 hours I phoned back just to be told that the manger did not come in on that day. I WAS TOLD A LIE!! 2) Since then, I have phoned 3 times and have not been able to get hold of Nick. Each time I was told that he would phone back.