EN
Eddie N
1 reviews | Active since Jun 2011
04 Apr 2024, 09:45
Woodford surprised additional charge after returning a vehicle .
This was the first time I did make use of Woodford and I was impressed with the service.
Unfortunately, my experience of good service is over shadowed by an invoice for an additional payment of R182.55.
I received an invoice for the rental agreement with an additional fee for refueling the vehicle.
This after I ensured by refueling the vehicle myself at the BP Airport garage not even 500m away from Woodford vehicle returns. I also show the petrol slip to the person receiving the vehicle and he indicated that he take note and he will indicate it on the return documentation.
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Replies (1)Woodford Car Hire's replyOfficial
04 Apr 2024, 09:57Dear Eddie
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
Woodford Car Hire's reply04 Apr 2024, 09:57
Official
Dear Eddie
Thank you so much for your feedback and for taking the time to post this review. We truly appreciate your valuable feedback.
We are so sorry you are experiencing this much frustration. We would like to work extremely hard to gain your trust back.
You may email us on ***
Thank you for your support.
Yours Sincerely.
Abigail Mentor
The Woodford Group
Vision 2024 Team
