Woodford *****ing my money!

Dear Woodford. I am extremely unhappy with the final service I have been given. I rented a car from King Shaka for 3 months extending each month. On the 4th month I renewed at Springfield. There your staff took is upon them selves to add extra charges to my bill(over R2000) all of which I did not ask for and were not reflected on my booking. The manager Rakesh admitted the wrong doing and said it would be rectified. (He suggested I pay the difference on the new booking and they would credit me what I had been over charged. Three month later and multiple extension I still have not received my money I am just constantly told it will be paid once i close the booking. This has still not happend and I don't understand how easy it is for you to take my money but impossible for you to pay it back. Even when your staff have admitted the wrong doing.

I am extremely un happy and I am getting no useful help from your staff. I have screenshots of all I have said about and the conversations with the manager admiring the mistake from your side . I have personally spent over R60 000 this year booking cars from you and now I feel like I have been ******! Just give me back my money please!