ST
Sherine T
1 reviews | Active since Dec 2020
12 Dec 2020, 13:52
Woodford ****
It’s been 3 days since I’ve contacted woodford car hire, and all emails I’ve sent them requesting my refund, their response has been more on how angry I am and how I’m not corporative. They promised me a refund, which I have on email on Wednesday. It’s Saturday and I have still not received anything from them.
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Replies (2)0
Replies (2)
Woodford Car Hire's replyOfficial
12 Dec 2020, 20:20Dear Sherine
Thank you for your valuable feedback.
I am extremely sorry for all the uncer*****y you may be feeling pertaining to your refund.
I am looking into the matter right now and will respond accordingly.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your valuable feedback.
I am extremely sorry for all the uncer*****y you may be feeling pertaining to your refund.
I am looking into the matter right now and will respond accordingly.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's reply12 Dec 2020, 20:20
Official
Dear Sherine
Thank you for your valuable feedback.
I am extremely sorry for all the uncer*****y you may be feeling pertaining to your refund.
I am looking into the matter right now and will respond accordingly.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Thank you for your valuable feedback.
I am extremely sorry for all the uncer*****y you may be feeling pertaining to your refund.
I am looking into the matter right now and will respond accordingly.
Thank you for the continuous support you have given to us and being apart of our journey.
Yours Sincerely
Samantha
WoodFord Group
Woodford Car Hire's replyOfficial
12 Dec 2020, 21:46Dear Sherine,
I have just browsed hellopeter and noticed your recent complaint. I’m really embarrassed for the manner in which you may have been treated, I am truly sorry about this.
I have copied in our customer care department and my PA, Jeanette and I have spoken to both of them this evening to prioritise and resolve your queries early on Monday, 15.12.2020
It will be my responsibility to follow through until you are satisfied. My details are listed on the email that i have just sent to you, please feel free to contact me directly if there is anything further that I may assist with.
Yours Sincerely,
EE Suleman
MD - The Woodford Group
Yours Sincerely,
EE Suleman
MD - The Woodford Group
Woodford Car Hire's reply12 Dec 2020, 21:46
Official
Dear Sherine,
I have just browsed hellopeter and noticed your recent complaint. I’m really embarrassed for the manner in which you may have been treated, I am truly sorry about this.
I have copied in our customer care department and my PA, Jeanette and I have spoken to both of them this evening to prioritise and resolve your queries early on Monday, 15.12.2020
It will be my responsibility to follow through until you are satisfied. My details are listed on the email that i have just sent to you, please feel free to contact me directly if there is anything further that I may assist with.
Yours Sincerely,
EE Suleman
MD - The Woodford Group
Yours Sincerely,
EE Suleman
MD - The Woodford Group