ZS
ZOLISWA S

1 reviews | Active since Jun 2012

19 May 2020, 22:03

WOODFORD ****

I hired a car from them at Johannesburg International Airport, I was with my 2 kids with lots of bags and the guy sent us upstairs with his colleauge to check if all the luggage will fit in the car, it wouldn't fit, we had to go downstairs again and he checked for another car, sent us back up again and I tried with his colleuge to pack luggage after a while we were able to put everything in. I left the kids in the car went back downstairs, when I got there HE HAD ALREADY PREPARED THE CONTRACT HE JUST TURNED THE COMPUTER SCREEN AND TOLD ME HOW MUCH I HAVE TO PAY ALL IN ALL AND ASKED ME TO SIGN, and I did just that, it was getting dark and had to drive to Pretoria with kids.

Few days later I bumped a pole while reversing at the gate entrance, I called coz he gave me his card. I told him what happened and he told i WILL HAVE TO PAY AS THE CAR WAS NOT INSURED. I was shocked. I was not aware I asked him how so? especially he saw that I was with my kids why he never told me that there was no insurance in the amount. he told me don't worry you will have to pay ONLY R14000 maximum. IT WAS HARDLY FEW DAYS WOODFORD DEDUCTED R35000 from my credit card. I went to their offices at the airport and I wrote emails asking for clarification regarding this amount.

I need help for investigation of this company. Now I owe my credit card R35,000

0
Replies (3)
Woodford Car Hire
Woodford Car Hire's reply07 Jul 2020, 10:39
Official
Dear Zoliswa

Thank you for your feedback. 

I am extremely sorry for your experience. I will personally ensure that your concerns are addressed with management. i will use your experience as a learning tool for this not to happen again. In future, we promise,  you will not have this experience again, 

Thank you for your continuous support. 

Please stay safe during this difficult time we are faced with. 

Yours Sincerely, 
Samantha Sutton 
WOODFORD GROUP  

Woodford Car Hire
Woodford Car Hire's reply07 Jul 2020, 13:21
Official
Dear Zoliswa

 Please could you provide me with your Rental Agreement number so I can escalate to senior management. 

I will await this information from you so I can be of the utmost assistance. 

Thank you, 

Yours Sincerely 
Samantha 
WOODFORD GROUP   
ZS
ZOLISWA S's update17 Jul 2020, 16:45
Reviewer Update
Hello Samantha the invoice number is OR 28997. Seeing that your response is the same to all of us, I hope you will trully help with this. I am now harrassed by the bank and arrears are increasing by day, my credit record is messed up by this credit card story, where in the world will I get R35 000 from.

I will be patiently waiting for a solution from your side