Woodford Rosebank bank poor service and not recommending it to be used by anyone. They have false accused me of patching a tyre.

Poor service, customer care and unacceptable behaviour from its employees.

I rented the care with Woodford Rosebank on the 15th April 2026 to the 22nd April 2026 of which the car was dirty. On the day I had to bring the car, I took it to a car wash where I noticed that the back tyre had a patch on it. When I got to the branch the patch issue was discuss and a lady named Roben tried to pin it on me and I told her that we need to go check 360 degrees check. We checked 360 of which it was not clearly visible as it was not properly done on the insides of the tyres where there are threads. It was only done on the outside. The lady forced me to write in a claims book for an incident. I told her that I do not know of the tyre patch issue and I only saw it by the car wash. They are now holding my deposit from the 22nd of April 2026 to date. I have made means of calling the customer care and they kept on telling me to wait 7 to 10 working days. They have never reached out to me to share my side yet they always say they are investigating. What are they investigating without contacting me??

I feel like they are holding my deposit ransom while the very same car they are renting it out to someone else. I wouldn’t be surprised if they will pin it to someone else because they are not being honest and they don’t want to work with clients. Whenever I call the Rosebank branch, Roben doesn’t want to talk to me. She just drops the phone. Before I could even go drop the car, I got several calls asking me if I’m bringing the car the following day or not. It’s like they knew that something was wrong with the tyre.